Page 53 - 2018 Annual Report Taiwan Intellectual Property Office

(3) 24/7 services for e-filing in non-business hours
In 2018, the number of e-filing cases outside of business hours (weekdays 08:30~17:30) accounted for 10% of overall e-filing cases. The number of e-delivery cases in non-business hours accounted for over 20% of overall e-delivery cases.
Non-office Hours Non-office Hours
8.1% 12.6%
TIPO ANNUAL REPORT
Office Hours
91.9%
e-Filing -- Patent
Office Hours
78.4%
e-Delivery-- Patent
Office Hours
87.4%
e-Filing -- Trademark
Non-office Hours Non-office Hours
.
21.6%
22.5%
e-Delivery-- Trademark
Note: 1.Statistics is based on e-filing/e-delivery cases.
2. The percentage is derived from using the number of e-filing/e-delivery cases as the denominators and that of e-filing/e-delivery cases in non-office hours as the numerators.
(4) The rate of e-receipt was over 80%
Since the launch of e-receipt service in January 2017, the rate of e-receipt increased to 81.4% in Q4 2018.
Percentage of e-Receipt
80.2%
81.4%
2018Q4 Quarter
Office Hours
77.5%
75.9% 70.6%
77.8% 77.2%
2018Q2 2018Q3
51.8%
25.7%
2017Q1 2017Q2 2017Q3
2017Q4 2018Q1
Note: 1.Statistics is based on online payment cases.
2. The percentage is derived from using the number of paper receipt and e-receipt as the denominators and that of e-receipt as the numerators.
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IV e–ENVIRONMENT AND PUBLIC SERVICES